Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription, you will receive repeat deliveries based on the subscription duration and delivery frequency selected at checkout. Your payment details will be stored securely, and you will be charged for each scheduled delivery unless you choose to pay in advance.

All subscriptions require a minimum commitment of two completed billing cycles. Cancellation, refunds, or early termination are not permitted until both subscription cycles have been successfully fulfilled.

Subscriptions may automatically renew at the end of their duration. After completing the minimum two subscription cycles, you may cancel your subscription at any time before the next scheduled renewal to avoid further charges.

To manage, pause, or cancel your subscription (once eligible), customers must contact Plutas Health Customer Support via Email, Phone or WhatsApp

Please refer to our Returns Policy for additional details regarding returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.